How Do I...
Make An Appointment?

The reception staff are available on 020 8542 2407 8.30am - 12 noon and 2.30 - 6.00pm, (Tuesday 3.00 - 6.00pm). Appointments will be offered to you within 24 hours. Some appointments can be booked in advance on request.

If you wish to see your own doctor please phone between 8.30 and 9.00am. We also offer a limited number of bookable appointments.

Cancelling An Appointment

If, for whatever reason, you need to cancel an appointment, please contact the surgery as soon as possible. By failing to keep an appointment you may have denied someone in real need.

Intimate Examinations And Chaperones

You are entitled to arrange or ask for a chaperone to be present during intimate examinations. You may either choose a friend or relative or ask the practice to provide a chaperone. If you do wish the practice to provide a chaperone, please let reception know when you book the appointment so that this can be arranged for you.

How Do I...
Obtain Telephone Consultations & Results?

Within this service we offer telephone consultations. These are for patients who feel that their problem can be dealt with without having to see a doctor face to face. If you would like to speak to a doctor please telephone after morning surgery and you will be given a set time for the doctor to contact you via the telephone. Don't forget, our practice nurses are also happy to give you advice either personally or over the telephone.

To minimise disruption to the surgery please ring for non-urgent advice and test results between 12 noon and 2.00pm on 020 8542 2827.

How Do I...
Obtain A Home Visit?

If you are too ill to come to surgery please telephone 020 8542 2827 between 8.30 and 10.00am.

If you are seeking a home visit from your GP please be aware of the following:

Home visits are very time consuming. In the time it takes to visit one patient at your home, your GP can see several patients at the surgery.

Home visits restrict the range of examinations that can be carried out by the GP. Transport to the surgery is the responsibility of the patient, not the doctor. As an indication as to whether a home visit would be available, a short guide is given below:

GP visit is not needed for the following: common symptoms, eg fevers, cough, sore throat, earache, headache, diarrhoea and vomiting, most cases of abdominal pain. In these instances most patients are well enough to travel. More accurate diagnosis can also be made with the tests available to your GP at the surgery. Remember it is not harmful to wrap up a child with a fever and bring them to the surgery. Adults with common problems as above are also readily transportable to the doctors’ surgery.

A GP visit may be helpful where the patient or relative is unsure or has doubts about moving the patient. On these occasions patients should discuss their concern with a health professional, following which it may be agreed that a seriously ill patient would be helped by a GP home visit.

A GP home visit is recommended as the best way of giving medical opinion in cases involving: the terminally ill; patients dying of cancer; the truly housebound for whom travel to the surgery would cause deterioration in their medical condition.

How Do I...
Obtain A Sickness Certificate?

You do not require a doctor’s sickness certificate for any illness lasting seven days or less. Your employer may, however, require you to complete a self-certification form (SC1) which is available from your employer or at our reception. For any illness lasting longer than seven days you will need to see the doctor for him/her to issue a sickness certificate (F.med3) and for any subsequent renewal of the certificate.